Experts from the OneTwoTrip travel service have compiled a ranking of Russian cities based on hotel staff quality. To do this, the experts analyzed guest ratings and reviews after their stay. The analysis took into account guest ratings for hotels rated at least 2-5 stars in the 20 largest cities. by population in Russian cities.
Hotels received the highest ratings Yekaterinburg On average, guests rate the quality of hotel staff in the capital of the Sverdlovsk region at 8.97 out of 10.
Second place in the ranking was taken by Nizhny Novgorod — Users rated the friendliness of hotel staff in this city at 8.87 points.
Third place with a score of 8.85 points was taken by Rostov-on-DonHotel staff also made it into the top 5. Krasnodar And St. Petersburg, they received 8.84 and 8.83 points respectively. Moscow took only 10th place in the ranking with a staff rating of 8.73 points.
The most common complaints from Russian hotel guests are about the indifference and incompetence of hotel staff. Positive reviews often focus on politeness and a willingness to help with any questions.
"The high staff ratings indicate that Yekaterinburg hotels place more emphasis on achieving their core goal—high levels of hospitality—than other cities. Guest comfort depends on more than just the number of stars or the softness of the bed. The relationship between the manager, hotel staff, and guest is the foundation of high service standards. When compiling the rating, we noted that guests sometimes rated the staff at three-star hotels higher than at five-star hotels. This may indicate that guests at five-star hotels, having paid more, had higher expectations of the staff." comments Maxim Karaush, Director of the Hotel Division at OneTwoTrip.
Source: trn-news.ru