Travel agencies have complained about Biblio-Globus: according to retail representatives, the company is delaying refunds for cancelled tours. However, the partners have been unable to obtain any explanation from the tour operator as to the reasons for this.
As she told the portal TRN, head of the Belmare travel agency, Diana FerdmanIn March, its tourists decided to change their travel dates. However, because the Biblio-Globus system didn't allow for a change within a single request, the tour had to be cancelled. The agency then purchased a new trip for different dates independently, fully confident that the money would be refunded within the allotted time.
"Twenty business days is the maximum time the company was supposed to return the money. In our case, that deadline expired on April 19th. We've written numerous requests urging the company to look into the situation and return the money. But other than letters asking us to wait, we haven't received any responses from BG," said Diana Ferdman.
"Previously, Biblio-Globus always resolved such issues promptly—refunds were processed within 2-3 days on average. And if this were an isolated incident, I would be understanding of our partners. However, I see that a number of agencies are currently experiencing refund issues: many companies have already written about this in my dedicated Facebook group," said Diana Ferdman.
"We have large volumes, we book Biblio-Globus tours for huge amounts and pay everything on time. It's a shame that our respected tour operator doesn't reciprocate," she concluded.
The owner of the Tver agency "vRadost" Pavel Nikitin, Daria Atamanova (travel agency Dari Group), and representatives of other travel agencies also reported problems with refunds.
In turn, the Biblio-Globus press service was unable to promptly respond to TRN's request.
P.S. On the evening of April 26, Diana Ferdman informed the TRN editorial staff that Biblio-Globus had notified her of a refund for the cancelled tour.
Source: trn-news.ru