Russian tourists will be able to report any problems they may encounter during their trip to operators of a special hotline, which the Public Chamber of the Russian Federation is opening for the New Year holidays. By calling +7 (495)221-83-62, Russian citizens traveling in their home country or abroad will receive advice on protecting their rights.
According to Interfax, last year during this period the Public Chamber received about 800 appeals from citizens. Most often, Russians on vacation encounter a discrepancy between the quality of the tourist product and the stated price. Many of those who applied were provided with legal assistance. According to Elena Sutormina, Chairperson of the Commission of the Public Chamber of the Russian Federation for the Development of Public Diplomacy and Support of Compatriots Abroad, all data received from tourists is processed, and the OP responds to it. An appeal can also be left on the website of the OP RF.
Sutormina reminded tourists that if necessary, they should contact the police and consular departments of Russian embassies abroad. For example, the fact of loss of documents must be recorded in the police so that the tourist can then receive a certificate from the embassy for departure to their home country.
Source: travel.ru