Tour operator Natalie Tours announced a resolution to the issues that arose with hotel check-in for tourists in Turkey and on Hainan Island, China. The company announced this in a press release.
On Monday, June 25, the media reported that several families of clients The tour operator Natalie Tours is experiencing problems checking into hotels in Turkey and the Chinese resort of Hainan. The Russian company's non-payment for accommodations was cited as the cause.
In Hainan, the Russians were eventually accommodated at a hotel. However, hotel representatives later informed them that the room had not been paid for. Subsequently, the tourists were billed for more than the price listed on their tour package. In Turkey, our compatriots were forced to check into a lower-class hotel, which they also paid for themselves.
The tour operator has now confirmed that all check-in issues were isolated and have been resolved. All tourists who paid will receive refunds. Several people will receive their refunds by the end of business on Monday. Natalie Tours has apologized to the agencies and tourists for the inconvenience.
Recently, Russian tourists have repeatedly encountered problems due to tour operators. For example, late last week, the St. Petersburg-based company Matryoshka-Tour announced it was ceasing operations. The reason given was the inability to fulfill its obligations under contracts for the sale of tourism products due to the revocation of the company's insurer's license. Matryoshka-Tour ceased selling tours in April. The exact number of affected tourists is still being determined. Information on the procedure for receiving insurance compensation is expected to be published soon. The tour operator Polar Tour suspended operations on June 15. According to various estimates, between several hundred and two thousand Russians have lost their vacations. The affected travel agencies plan to contact Rostourism and the police.
Source: news.turizm.ru