The host company commented on the complaints from tourists about the 5-star Turkish hotel "Club Sunny World." As reported to the TRN portal, the incident, which was reported in the media yesterday, occurred on July 19.
According to a representative of Kilit Global, which operates immediately On that day, one of the guests actually experienced an unpleasant situation with several major Russian tour operators: he was robbed. Afterward, the tourist began expressing his dissatisfaction with the vacation and decided to gather the other hotel guests. As a result, the hotel staff called the police, but none of the travelers filed a report.
"Club Sunny World 5* is a budget-friendly vacation option. The service provided is worth the money. The hotel always offers solutions to guests who have complaints. A hotel guide is on hand daily to help guests resolve any issues," noted a company representative.
Commenting on the poisonings reported by Life the day before, the source emphasized that none of the tourists had contacted their insurance company.
As a reminder, Russian travelers yesterday complained about the appalling conditions of their stay at the Turkish Club Sunny World 5* hotel. They said the hotel, which they booked as part of the "Fortuna" program offered by the Biblio-Globus tour operator, was effectively unsuitable for vacation.
Source: trn-news.ru