Russian tourists are more technologically advanced than travelers from China, France, Germany, and Italy, according to a study conducted by Travelport.
Travelport, the largest travel technology company, holds an annual The Global Digital Traveler Research study aims to understand the role digital technologies play in the planning and organization of travel, as well as during the trip itself. This year, more than 16,000 travelers from 25 countries participated in the survey.
The study's results showed that Russian travelers are among the most technologically advanced across a number of indicators. For example, 821% of Russian tourists are willing to use biometric identification if it reduces waiting times at airports. In this regard, our compatriots surpass tourists from China, France, Germany, Italy, Japan, Spain, Turkey, the UK, and the US. Furthermore, 761% of Russians are more likely to rely on their smartphones while traveling, ranking third after tourists from Indonesia and South Korea.
65% of Russian respondents use mobile apps to search and book flights, 68% to get flight information, and 60% for mobile check-in. On average, our travelers use 10.7 apps when searching for flights and actually traveling. Russian citizens also led European citizens in agreeing that digital boarding passes and e-tickets significantly simplify travel planning (75%).
The results of the global study showed that modern digital technologies extend far beyond booking flights and hotel stays. For example, 591,000 Russian travelers use a digital wallet or payment app while traveling, such as Apple Pay, Samsung Pay, WePay, and Alipay. Voice search is used by 441,000 Russian respondents. Lower rates are reported by tourists from the UK, France, Canada, Germany, and Japan.
Global Digital Traveler Research also found that Russian travelers need a single interface for storing all their trip information. For example, 651,000 tourists would like to see all their travel information in one place, including flight information, domestic transportation, and accommodations. Another 321,000 respondents cited separate booking of all services as a frustrating experience.
Source: news.turizm.ru
